Note: The information on this site, including this page, is for educational purposes and is not intended to be legal or medical advice.
Consult an expert for legal or medical advice.
EMERGENCY INFO
In an emergency call 911 first!
HOW TO CONTACT 911 IF YOU HAVE A HEARING DISABILITY:
If you have a severe speech, language, or hearing disability:
-
When you dial 9-1-1, tap space bar to indicate TDD call.
-
Store a writing pad and pencils to communicate with others.
-
Keep a flashlight handy to signal whereabouts to other people and for illumination to aid in communication.
-
Remind friends that you cannot completely hear warnings or emergency instructions. Ask them to be your source of emergency information as it comes over their radio.
-
If you have a hearing ear dog, be aware that the dog may become confused or disoriented in an emergency. Store extra food, water and supplies for your dog.
Continue scrolling for more info
PHONE #S FOR PARISH EOC Offices:
911 not available? Can't evacuate and have Medical Care Needs? Need Rescue? CALL YOUR PARISH EMERGENCY OPERATIONS CENTER
NEED HELP EVACUATING? Call your Parish Emergency Operations Center (EOC) (see list above).
NEED TO FIND AN OPEN SHELTER? Call 211 or call your Local Parish EOC. In Orleans Parish dial 311.
NEED ROAD CLOSURE INFO? 511 OR 511.LA.ORG OR 888-ROAD-511
NEED FLOOD/WEATHER INFO? DOWNLOAD "Alert FM" to smart phone; fix settings for alerts for your area.
Power Dependent?
If you are power dependent, PREPARATION IS ESSENTIAL!
Use this tool to help ensure you have what you need when the power goes out:
Medical Care & Prescriptions
MEDICARE RECIPIENTS: HOW TO SEE A DOCTOR DURING A DISASTER
MEDICAID RECIPIENTS: HOW TO SEE A DOCTOR DURING A DISASTER
GETTING CARE DURING A DISASTER:
I have Legacy Medicaid:
If you have Legacy Medicaid, you can always go to any doctor or hospital that accepts Legacy Medicaid . This is true even if you have to leave your city or state. Some out of state providers are already enrolled in Medicaid in Louisiana. You can also find a provider by going to:
I have a Healthy Louisiana health plan or MCO
Your plan may make temporary changes to its rules when health plan services get disrupted during an declared emergency or disaster. Check your plan's website or contact your plan's member services number on the back of your card to find out if:
-
Your plan must allow you to see certain doctors or go to certain hospitals that accept your plan patients,
-
You need help finding care while you are evacuated. Ask for a case manager to help you find out of state care.
-
Your plan can't make you get a referral for out-of-network services contact snapsslahelpline@gmail.com for assistance.
Contact your plan as soon as possible to find out if there are other changes in plan rules and to find out when the emergency or disaster will be over. Generally, you can find your plan's contact information on your plan membership card. Or, you can search for your plan by contacting Member services number on the back of thecard.
Getting care in a disaster or emergency
The rules for getting care may change for a short time in areas where one of these has happened:
-
The President has declared it an emergency or disaster. Visit the Federal Emergency Management Agency (FEMA), or call 1-800-621-FEMA (1-800-621-3362) to see if your area is affected (TTY: 1-800-462-7585).
-
A governor has declared it an emergency or disaster. Visit your state government's website to find out if your area is affected.
-
The Secretary of the
Department of Health and Human Service (HHS)
has declared a public health emergency. Visit the HHS Public Health Emergency website. Or call us at 1-800-MEDICARE (1-800-633-4227) to find out if your area is affected.
FOR MORE INFO CLICK HERE:
Continue scrolling for more info
PRESCRIPTIONS and MEDICAL SUPPLIES FOR UNINSURED EVACUEES
Hurricane Evacuees without insurance or Medicaid can get prescriptions refilled and replacement medical supplies free of charge under the Emergency Prescription Assistance Program. CALL EPAP ENROLLMENT AT 1-855-793-7470
Continue scrolling for more info
Sheltering,
Food and Supplies
APPLY FOR DISASTER FOOD STAMPS:
SHELTER INFO FOR ORLEANS PARISH: DIAL 311
DISASTER RESOURCES & GUIDES
GOSHEP PREPAREDNESS GUIDE
EMDAC LA RESOURCE GUIDE FOR PEOPLE W/DISABILITIES, THE ELDERLY AND FAMILIES
FEMA/LA ASSISTANCE
TIPS FROM FEMA FOR
APPEALING A FEMA DECISION:
o You must send your appeal letter to FEMA with 60 days.
o You should carefully read FEMA’s letter to understand what the agency is asking of you.
o You must include evidence to support your appeal request such as:
‒ Letters from your insurance company to support your case.
‒ A copy of a utility bill or driver’s license to show proof of occupancy.
‒ A copy of your mortgage or insurance document to show proof you own your home.
o Don’t forget to sign and date your appeal, and include your nine-digit FEMA application number, your disaster number (DR-4611-LA) and documents you can show as proof.
Continue scrolling for more info
FIND A FEMA DISASTER RECOVERY CENTER:
Go to the FEMA DRC Locator to find the locations and hours of operations for temporary Disaster Recovery Centers
SAFETY, CLEANUP, RECOVERY
Behavioral Health Emergencies
Continue scrolling for more info
HEAT RELATED
ILLNESS
Wild Fires
COVID 19 INFO
The COVID Defense app gives Louisiana another tool to stop the spread of COVID-19. It's free, anonymous and easy-to-use and like wearing a mask, washing our hands and social distancing, downloading it is one step we can all take. Download the app now at https://buff.ly/3cgrUEI or click the button below.