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 Note:  The information on this site, including this page, is for educational purposes and is not intended to be legal or medical advice. 

Consult an expert for legal or medical advice.

EMERGENCY INFO

In an emergency call 911 first!

HOW TO CONTACT 911 IF YOU HAVE A HEARING DISABILITY:  

If you have a severe speech, language, or hearing disability:

  • When you dial 9-1-1, tap space bar to indicate TDD call.

  • Store a writing pad and pencils to communicate with others.

  • Keep a flashlight handy to signal whereabouts to other people and for illumination to aid in communication.

  • Remind friends that you cannot completely hear warnings or emergency instructions. Ask them to be your source of emergency information as it comes over their radio.

  • If you have a hearing ear dog, be aware that the dog may become confused or disoriented in an emergency. Store extra food, water and supplies for your dog.

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PHONE #S FOR PARISH EOC Offices

911 not available?  Need Rescue?  CALL YOUR PARISH EMERGENCY OPERATIONS CENTER

NEED HELP EVACUATING? Call your Parish Emergency Operations Center (EOC) (see list above).

NEED TO FIND AN OPEN SHELTER?  Call 211 or call your Local Parish EOC (see list above).

NEED ROAD CLOSURE INFO?  511 OR 511.LA.ORG OR 888-ROAD-511

NEED FLOOD/WEATHER INFO?  DOWNLOAD "Alert FM" to smart phone; fix settings for alerts for your area.

Medical Care & Prescriptions 

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MEDICAID RECIPIENTS:  HOW TO SEE A DOCTOR DURING A DISASTER

Getting care in a disaster or emergency

I have Legacy Medicaid:

If you have Legacy Medicaid, you can always go to any doctor or hospital that accepts Legacy Medicaid . This is true even if you have to leave your city or state. Some out of state providers are already enrolled in Medicaid in Louisiana.  You can also find a provider by going to: 

I have a Healthy Louisiana health plan or MCO

Your plan may make temporary changes to its rules when health plan services get disrupted during an declared emergency or disaster. Check your plan's website or contact your plan's member services number on the back of your card to find out if: 

  • Your plan must allow you to see certain doctors or go to certain hospitals that accept your plan patients,

  • You need help finding care while you are evacuated.  Ask for a case manager to help you find out of state care. 

  • Your plan can't make you get a referral for out-of-network services contact snapsslahelpline@gmail.com for assistance.

Contact your plan as soon as possible to find out if there are other changes in plan rules and to find out when the emergency or disaster will be over. Generally, you can find your plan's contact information on your plan membership card. Or, you can search for your plan by contacting Member services number on the back of thecard.

MEDICARE RECIPIENTS:  HOW TO SEE A DOCTOR DURING A DISASTER

Getting care in a disaster or emergency

The rules for getting care may change for a short time in areas where one of these has happened:

  • The President has declared it an emergency or disaster. Visit the Federal Emergency Management Agency (FEMA), or call 1-800-621-FEMA (1-800-621-3362) to see if your area is affected (TTY: 1-800-462-7585).

  • A governor has declared it an emergency or disaster. Visit your state government's website to find out if your area is affected.

  • The Secretary of the 

    Department of Health and Human Service (HHS)

     has declared a public health emergency. Visit the HHS Public Health Emergency website. Or call us at 1-800-MEDICARE (1-800-633-4227) to find out if your area is affected.

FOR MORE INFO CLICK HERE:  

PRESCRIPTIONS and MEDICAL SUPPLIES FOR UNINSURED EVACUEES 

Hurricane Evacuees without insurance or Medicaid can get prescriptions refilled and replacement medical supplies free of charge under the Emergency Prescription Assistance Program.  CALL EPAP ENROLLMENT AT 1-855-793-7470  

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Sheltering,
Food and Supplies

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APPLY FOR DISASTER FOOD STAMPS: 

Road sign saying  Call 211 for Shelter Info. Text LaSHELTER to 898211

Wild Fires and Heat 

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Behavioral Health Emergencies 

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FEMA ASSISTANCE

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TIPS FROM FEMA FOR APPEALING A FEMA DECISION:

o   You must send your appeal letter to FEMA with 60 days.

o   You should carefully read FEMA’s letter to understand what the agency is asking of you.

o   You must include evidence to support your appeal request such as:

‒       Letters from your insurance company to support your case.

‒       A copy of a utility bill or driver’s license to show proof of occupancy.

‒       A copy of your mortgage or insurance document to show proof you own your home.

o   Don’t forget to sign and date your appeal, and include your nine-digit FEMA application number, your disaster number (DR-4611-LA) and documents you can show as proof.

FIND A FEMA DISASTER RECOVERY CENTER: 

Go to the FEMA DRC Locator to find the locations and hours of operations for temporary Disaster Recovery Centers

NEW CENTERS OPENING!

CHECK BACK FREQUENTLY!

SAFETY, CLEANUP, RECOVERY

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Free legal assistance for Louisiana Hurricane Ida survivors.

individuals can call to find out if they qualify:

1-800-310-7029

For civil legal resources in their area or get help through the Louisiana Free Legal Answers.

The service is a partnership between the Louisiana State Bar Association, the American Bar Association Young Lawyers Division, and the Federal Emergency Management Agency.

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Vaccine Hotline 1-855-453-0774 for help getting a COVID 19 vaccine.
Spanish version: Vaccine Hotline 1-855-453-0774 for help getting a COVID 19 vaccine.
Vietnamese Version: Vaccine Hotline 1-855-453-0774 for help getting a COVID 19 vaccine.

COVID 19  INFO

COVID Mental Health Call Assistance - Dial 211 or Text LACOVID to 898-211
COVID Defense App lets you know if you have been in contact with someone who has COVID-19.

The COVID Defense app gives Louisiana another tool to stop the spread of COVID-19.  It's free, anonymous and easy-to-use and like wearing a mask, washing our hands and social distancing, downloading it is one step we can all take. Download the app now at  https://buff.ly/3cgrUEI or click the button below.

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